We believe that our customers should enjoy the full benefits of online shopping, that’s why we are sharing our 5-Days return / replacement policy to allow faulty products to be returned/replaced within the specified period.

Returned Conditions

• The customer received a wrong product.
• The product has any manufacturing defects.

At this point, the product can be replaced with the same model or with a different product listed on our website. (Price difference will apply if customer will select replacement a different product).

Conditions for returns and replacement:

Some of the suppliers/manufacturers of OMA COMPUTER SYSTEMS TRADING LLC/omacomputersystems.com may have restrictions that prevent our customer service staff from processing your return/exchange, credit or replacement request. Any requests for exchange/return, refund, credit, repair or replacement for these items must be handled directly through the manufacturer and/or supplier. These products will not be handled by the OMA COMPUTER SYSTEMS TRADING LLC/omacomputersystems.com customer service crew. You can find return/exchange policy information about those particular products by visiting the supplier and/or manufacturer website directly.

Issuance of Refunds

Returns & Exchange

At OMA COMPUTER SYSTEMS TRADING LLC, operating under the domain omacomputersystems.com, your satisfaction is our utmost priority. We understand that situations may arise where a return becomes necessary, and we are here to make the process as smooth as possible.

Eligibility Criteria for Returns:

1. Damaged or Defective Items: Should you receive a damaged or defective item, kindly reach out to our dedicated customer service team within 5 days of receiving the product. We will assist you in arranging a return, exchange, or repair based on the nature of the issue.
2. Incorrect Product: In the event that an incorrect product is delivered to you, please notify us within 24 hours of receipt. We will promptly rectify the situation by sending you the correct item or providing a refund.

Conditions for Returns:

Some of the suppliers/manufacturers of OMA COMPUTERS SYSTEMS TRADING LLC may have restrictions that prevent our customer service staff from processing your return/exchange, credit or replacement request. Any requests for exchange/return, refund, credit, repair or replacement for these items must be handled directly through the manufacturer and/or supplier.

These products will not be handled by OMA COMPUTER SYSTEMS TRADING LLC customer service Staff. You can find return/exchange policy information about those particular products by visiting the supplier and/or manufacturer website directly.

Return Process

1. Initiate the return process by contacting our customer service team at sales@omacomputersystems.com. Please provide your order number and a detailed reason for the return.
2. Our customer service representatives will guide you through the return procedure, including issuing a return authorization and providing shipping instructions.
3. Securely package the product using its original packaging, ensuring all accessories and accompanying materials are included.
4. Ship the product to the address provided by our customer service team.
5. Upon receiving the returned product and verifying its compliance with our return policy, we will process your requested refund or exchange.

Refund Information

1. Refunds will be processed using the same payment method utilized for the original purchase.
2. Shipping and handling charges are generally non-refundable, except in cases involving incorrect or defective items. 3. Please allow approximately 10-15 business days for the refund to be processed after receipt of the returned product.

Exchanges:

Please be advised that our store does not provide exchange services for items in different sizes, colors, or styles. For assistance with returns or new purchases, feel free to contact our customer support team.

Contact Us

For any questions or concerns related to our return policy, please feel free to contact our customer service team at sales@omacomputersystems.com or via WhatsApp at phone number +971 50 96 96 819. We are available to assist you and address your inquiries.

Kindly note that this return policy is subject to modifications without prior notice. It is advisable to review our return policy whenever you engage in a purchase.

OMA Computer Systems Trading LLC Online Store.

OMA Computer Systems Trading LLC is an online store specializing in a wide range of tech products, including Business series laptops, computers, servers, racks, printers, networking devices, softwares and various electronics gadgets. Our extensive network covers the United Arab Emirates, Bahrain, Oman, Kuwait, Qatar, and Saudi Arabia, ensuring accessibility across the Gulf region & The African region across the world except the Embargo countries

We take pride in offering domestic delivery services to the following Emirates in the UAE: Abu Dhabi, Ajman, Dubai, Fujairah, Ras Al Khaimah, Sharjah, and Umm Al Quwain. OMA Computer Systems Trading LLC is your trusted source for high-quality tech products, backed by our commitment to prompt and reliable delivery services. Explore our online store for the latest in cutting-edge technology.